Privacy Policy

Purpose

The Site is operated by Tangible Inc. In this policy we explain how we handle your personal information. Terms used in our Terms of Use have the same meaning in this policy. This privacy policy and its interpretation and operation are governed by Canadian law.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, offers and other updates.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

When you provide us with personal information to complete a transaction, verify your credit card, place an order. request support or a refund, we imply that you consent to our collecting it and using it.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Tangible Inc. 2355 Rue King O. Suite 11. Sherbrooke, QC J1J 2G6, Canada

The information we collect

When you register as a Customer, we’ll ask you for some identifying information, such as your name, address and email address. You may also provide us with personal information in the course of using our services. When you’re logged in, our systems will also generate information about your use of ours services.

When you browse our the Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you purchase a service from us using a credit or debit card, you will be required to provide you credit or debit card details. We store some of these details (your address, partial card number, expiry date and name). And our credit card processor stores your full credit or debit card number. Our credit card processor is Stripe. You can find its privacy policy at https://stripe.com/ca/privacy.

If you wish to subscribe to site or blog updates by email, you’ll need to provide your name and email address when subscribing.

Who holds the information

Other than credit card details, we and the third-party services we use to provide our products and services are the entities that will hold your personal information. We take good care of it and have systems and processes in place to protect it. Your personal information is also held by our web host, WP Engine and some of it is also held by our email provider, Drip. The privacy policy of WP Engine is available at https://wpengine.com/legal/privacy/ and the privacy policy of Drip is available at https://www.drip.com/privacy.

Under certain circumstances, your email may be provided to a partner or affiliate if you purchased a product using their affiliate link or as part of a promotion they were running.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave the Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or our website’s Terms of Service.

When you click on links on the Site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Consequences of not providing personal information

If you don’t wish to provide the information we request, we may not be able to provide you with the services you’re after.

Why we collect and store your personal information

We collect and retain the personal information outlined above to enable us to identify you, to provide our services to you, to provide you with support and to communicate with you in relation to your use of our Service.

Disclosure

We may disclose your personal information if we need to do so to protect our or third party rights, if you violate our Terms of Use or if we have to by law.

How long the information will be held

We’ll hold the information for as long as we are providing our services or as we consider expedient to enable subsequent communication with you. When we no longer require it for such purposes, we’ll delete it.

Commercial communications

If you’re a Customer, we may send messages to you in relation to our current or future products and service and your use of them. We may do so by email or by using any internal messaging system we may implement (if any). By signing up to our Terms of Use when registering to become a Customer, you consent to our sending such messages to you.
Our commercial messages to you will contain unsubscribe information so you can opt out of further receipt.

Other information and cookies

We collect statistical information about visits to our Services using Google Analytics and other services. We use cookies for this purpose. Cookies are small text files that are stored on your computer or mobile device when you visit or undertake certain activity on some websites. For further information about cookies, please see http://www.allaboutcookies.org. If you wish, you can delete any cookies already set, and prevent any further cookies from being set, by using the Internet options in your browser.  If you have any questions regarding our use of affiliate links, please contact us at [email protected].

Get in touch

Feel free to get in touch if you’d like to see the personal information about you that we have stored, or to request correction of such personal information, or if you have any concerns regarding your privacy. You’ll understand that we may need to ask for proof of your identity before providing you with any personal information. You can contact your Privacy Compliance Officer at [email protected] or by mail at Tangible Inc.

Changes

We may make changes to this privacy policy in the future. Any changes will be posted on the Site.
If our company, the Site or product is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell Products to you.

Changelog:

Privacy policy created on 23 March 2018.
Mailing address updated on 31 May 2018.
Mailing address updated on 9 November 2020.
Mailing address updated on 17 January 2023. No changes have been made since that date.